Customer Service

SHIPPING INFORMATION:

 

Standard Shipping: Flat fee $4.99 (3-7 days)

Priority Mail:  Flat fee $7.99 (3-4 days)

Expedited Shipping: Flat fee $35.00 (2-3 days)

Please note Priority Express is an expedited service. Once your package is shipped (see processing times) it will be delivered to your address within 2 to 3 business days guaranteed. Most, if not all packages sent outside Colorado are 2 business days.  If USPS does not deliver within that time frame please let us know. You will be refunded the full shipping amount minus standard shipping and handling of $8.99.  Please note that this service doesn’t include Sundays or holidays.   

For example, if you order on a Thursday, the package won’t be processed until Friday and if USPS states that it is a 2 day package, you will get your package on Monday and it’s considered guaranteed.  If Monday is a holiday, then Tuesday would be the guaranteed day.   Sometimes priority mail (3 day) is delivered as fast as Express, but it’s not guaranteed by USPS.

 

 

ORDERING INFORMATION:

How Long it Takes from You Placing the Order for us to Ship Out:

Orders received on the weekend, Friday after 12:00pm MST, Saturday and Sunday will be processed Monday morning. If your order is received on Monday, Tuesday, Wednesday, or Thursday it will be processed the following morning.

 

 

Returns: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Refunds: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

 

Customer Service

Let Us know how we can help your pet by clicking here 

 

Emails will receive the quickest response.

 

1-888 346 7775 toll free phone
1 888 344 0926 toll free fax

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