Customer Service

SHIPPING INFORMATION:

Standard Shipping: Flat fee $4.99 (3-7 days)

Priority Mail:  Flat fee $7.99 (3-4 days)

Priority Express (Expedited Shipping): Flat fee $35.00 (1-2 days)

PRIORITY EXPRESS

Please note Priority Express is an expedited service. Once your package is shipped (see processing times) it will be delivered to your address within 2 business days, guaranteed, excluding Sundays and holidays. Most, if not all packages sent outside Colorado are received in 2 business days. If USPS does not deliver within that time frame please let us know @ info@wellpetdispensary.com. You will be refunded the full Priority Express shipping amount minus the Priority Mail shipping and handling charge of $7.99.

Please note that this service doesn’t include Sundays or holidays.

If, for example, you place your order on a Thursday, the package won’t be processed until Friday (24 hours), you will get your package on Monday. USPS considers that “guaranteed 2 day delivery”. If a Holiday falls on a Monday, Tuesday would then be the guaranteed day for delivery.

PRIORITY MAIL

With Priority Mail, we are finding that this shipping time table (3 days) may be delivered as quickly as Priority Express, but USPS cannot guarantee that shorter than normal delivery time.

NOTE: We do not refund for Priority Mail if you receive your package after 3-4 days, as we have no control over USPS delivery “issues”.

ORDERING INFORMATION:

Order Fulfillment Time-Table:

Orders received after 12:00pm MT Friday, as well as Saturdays and Sundays are processed first thing Monday morning.

When we receive your orders Monday through Thursday, we fulfill it the very next following morning.

RETURN POLICY: Full Refund for Unopened Items within 30 days of Delivery

We allow you to return new items that have not been opened within 30 days of delivery for a full refund minus shipping and taxes. If the return is a result of our error (incorrect or defective item(s)) we will send you a pre-paid shipping label to return the defective or wrong product at no charge to you, and we will send out the correct item with free shipping.

IF YOU NEED TO RETURN AN ITEM:

If You Have an Account:

  1. Log in to your account
  2. View the order using the "Complete Orders" which is found in the “My Account” drop-down menu
  3. Click the Return Item(s) button

If you are a “Guest” (no account yet)

  1. Email us with your order number and include the invoice we had sent you upon placing your order initially
  2. Let us know the reason why you are returning the product

Include in your return:

  • A copy of your invoice so we know to refund the money to the correct customer
  • Wrap the unused unopened product well
    • Liquid: Wrap sealing tape around the cap to help seal the bottle to prevent leakage
    • Glass: Use bubble wrap to prevent breakage
    • Surround product with more packing material
  • Return Address should match the name on the Invoice

Then send your return to :

Fulfillment Center
150 Murray Street, #590
Niwot, CO 80544-0590

Or Fill out the form below: 


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This information away from the Well-Pet Dispensary eCommerce site is being made available to you exclusively for the purpose of assisting and enabling you to expand your knowledge of complementary and alternative medicine, including suggested uses of dietary supplements.

The informational resources being offered to you here may contain health claims about dietary supplement products and/or their ingredients; these health claims are not meant to substitute for a legitimate doctor-patient relationship; you are encouraged to directly seek medical advice from a veterinary professional regarding the medical applications of these products or ingredients; the information being presented here is strictly for educational and informational purposes and is not to be construed as medical advice.