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Customer Service

We currently ship to addresses in the United States and Canada only. We do not accept other international orders at this time.

Please note that CBD and hemp products cannot be shipped to Canada.

To continue providing reliable shipping service, our rates have been updated due to increased USPS costs, including higher gasoline and production service expenses.

Standard Shipping: $7.50
Estimated delivery: 3 to 7 business days via USPS First Class Mail
Priority Mail: $9.50
Estimated delivery: 3 to 4 business days via USPS Priority Mail
FedEx 2Day: $18.50 Flat Rate
FedEx 2Day is an expedited shipping option for customers who would like a faster transit method after their order has been processed and shipped. This service typically delivers within 2 business days after FedEx receives the package.

All delivery timeframes are estimates provided by the carrier and are not guaranteed. Processing times still apply before an order is shipped. Carrier delays due to volume, weather, holidays, weekends, or other circumstances outside of our control may affect delivery timing.

Orders placed Monday through Friday before 1:00 PM CST are typically processed the same day.

Orders placed after 1:00 PM CST, on weekends, or on holidays will be processed the next business day.

Carriers may scan shipments 24 to 48 hours after the order is placed. Expedited delivery timeframes begin after the package has been processed, picked up, and scanned by the carrier.

To help orders move out quickly, they are released immediately for processing. Once submitted, orders cannot be changed or canceled.

We accept returns of new, unopened items within 30 days of delivery for a full refund minus shipping charges.

If the return is due to our error, such as an incorrect or defective item, we will provide a prepaid return label and send the correct item with free shipping.

Please include the following with your return:

  • A copy of your invoice so we can refund the correct customer
  • The unused, unopened product, wrapped securely

For certain product types:

  • Liquids: Wrap the bottle in plastic or biodegradable plastic to help prevent leakage
  • Glass: Use bubble wrap to help prevent breakage

Please surround the product with additional packing material, and make sure the return address matches the name on the invoice.

Return Address
OSW
C/O Well Pet
2940 Eisenhower Street, Suite 100
Carrollton, Texas 75007

 

Disclaimer

By clicking OK you acknowledge that you are leaving this website. The information being made available to you away from the Well-Pet Dispensary eCommerce site includes blogs, articles, monographs, technical literature and webinars that are available to you for educational purposes. These informational resources have not been altered from their original version to include information that promotes a particular dietary supplement product or a particular manufacturer or brand of dietary supplement, including Dr Silver's RxVitamins for Pets line of products.

This information away from the Well-Pet Dispensary eCommerce site is being made available to you exclusively for the purpose of assisting and enabling you to expand your knowledge of complementary and alternative medicine, including suggested uses of dietary supplements.

The informational resources being offered to you here may contain health claims about dietary supplement products and/or their ingredients; these health claims are not meant to substitute for a legitimate doctor-patient relationship; you are encouraged to directly seek medical advice from a veterinary professional regarding the medical applications of these products or ingredients; the information being presented here is strictly for educational and informational purposes and is not to be construed as medical advice.

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