CUSTOMER SERVICE HOURS:
8 am - 5 pm Central Time, Mon - Fri, Closed on all federal holidays
We can ship to U.S. and Canadian addresses. We no longer accept any other international transactions.
Standard Shipping: Flat fee $5.99 (3-7 days) USPS First Class Mail
Priority Mail: Flat fee $8.99 (3-4 days) USPS Priority Mail
Priority Express (Expedited Shipping): Flat fee $35.00 (1-2 days) USPS Priority Mail Express
Please note Priority Express is an expedited service. Once your package is shipped (see processing times) it will be delivered to your address within 2 business days, guaranteed, excluding Sundays and holidays. Most, if not all packages sent outside Texas are received in 2 business days. If USPS does not deliver within that time frame please let us know @ firstname.lastname@example.org. You will be refunded the full Priority Express shipping amount minus the Priority Mail shipping and handling charge of $8.99.
Please note that this service doesn’t include Sundays or holidays. Please note processing times.
With Priority Mail, we are finding that this shipping time table (3 days) may be delivered as quickly as Priority Express, but USPS cannot guarantee that shorter than normal delivery time.
NOTE: We do not refund for Priority Mail if you receive your package after 3-4 days, as we have no control over USPS delivery and they don't guarantee three days.
Order Fulfillment Time-Table:
Orders received on the weekend, Friday after 1:00pm CST, Saturday and Sunday will be processed Monday morning unless it is a holiday; orders will then be processed the next business day. Orders received on Monday, Tuesday, Wednesday, Thursday or Friday before 1:00pm CST will be processed the same day. Orders received after 1:00pm CST will be processed the following morning unless it is a Friday or holiday; orders will then be processed the next business day.
NOTE: Shipments will be scanned by USPS 24 to 48 hours after order placed. USPS only guarantees Expedited shipping after package is scanned.
Note: To ensure all orders meet your selected shipping timeframe, your order will be released immediately for processing. Orders cannot be changed or cancelled once submitted.
RETURN POLICY: Full Refund for Unopened Items within 30 days of Delivery
We allow you to return new items that have not been opened within 30 days of delivery for a full refund minus shipping. If the return is a result of our error (incorrect or defective item(s)) we will send you a pre-paid shipping label to return the defective or wrong product at no charge to you, and we will send out the correct item with free shipping.
IF YOU NEED TO RETURN AN ITEM:
Include in your return:
- A copy of your invoice so we know to refund the money to the correct customer
- Wrap the unused unopened product well
- Liquid: Wrap the bottle in plastic or biodegradable plastic to prevent leakage
- Glass: Use bubble wrap to prevent breakage
- Surround product with more packing material
- Return Address should match the name on the Invoice
Then send your return to :
C/O Well Pet
2940 Eisenhower Street, Suite 100
Carrollton, Texas 75007