Customer Service
Hours of Operation:
Monday–Friday, 8:00 AM–5:00 PM Central Time
Closed on all federal holidays.
Questions? Email us at orders@wellpetdispensary.com
Shipping Information
We currently ship to addresses in the United States and Canada only.
Note: We do not ship CBD products to Canada and no longer accept international orders outside these areas.
Shipping Rates & Delivery Estimates
| Shipping Method | Cost | Estimated Delivery | Carrier |
|---|---|---|---|
| Standard Shipping | $5.99 | 3–7 business days | USPS First Class Mail |
| Priority Mail | $8.99 | 3–4 business days (not guaranteed) | USPS Priority Mail |
| Priority Mail Express | $35.00 | 1–2 business days (guaranteed) | USPS Priority Mail Express |
Priority Mail Express
This expedited service offers delivery within 1–2 business days once your order is scanned by USPS (excludes Sundays and holidays). If USPS fails to deliver within that timeframe, email us and you will be refunded the full Express shipping cost minus the $8.99 Priority Mail fee.
Priority Mail
Priority Mail typically delivers within 3–4 business days, but this is not guaranteed by USPS. We do not offer refunds for delayed Priority Mail shipments.
Order Processing Times
Orders placed before 1:00 PM CST (Mon–Fri): Processed the same day.
Orders placed after 1:00 PM CST (Mon–Fri): Processed the next business day.
Orders placed after 1:00 PM CST Friday or over the weekend: Processed Monday morning (or next business day if a holiday).
Note: USPS may take 24–48 hours to scan shipments. Orders cannot be changed or cancelled once submitted.
Returns & Refunds
We accept returns on new, unopened items within 30 days of delivery for a full refund (excluding original shipping costs).
If you received an incorrect or defective item, we will:
- Send you a pre-paid return label
- Ship the correct item at no additional cost
Return Instructions
Include the following with your return:
- A copy of your invoice
- Wrap liquids in plastic and glass items in bubble wrap
- Use ample padding to prevent breakage
- Ensure the return name matches the invoice
Return Address:
OSW
C/O Well Pet
2940 Eisenhower Street, Suite 100
Carrollton, Texas 75007
Refund Timeline
Most refunds are processed within 3–5 business days of receiving your return. The entire process may take up to 4 weeks, including transit and bank processing time.
Start a Return
To request a return:
- Log in to your account
- Go to “My Account” and click “Complete Orders”
- Select “Return Item(s)” next to the relevant order
We’ll notify you by email once your return is received and processed.